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What Customers Have to Say About TQL’s Freight Brokerage Services
Over the years, we’ve worked hard to separate ourselves from our competition. It has been our goal since day one to deliver not only our customers’ freight shipments, but a better customer experience. We’ve earned a reputation for high standards of integrity, reliability, and a true commitment to honest communication and around-the-clock accessibility.
In our most recent customer satisfaction survey, more than 94% of our customers said they would recommend TQL to a business colleague.
Here's some of the feedback we've received from our customers:
"[TQL Account Rep] Chad is professional, easily accessible, and does an awesome job of keeping me informed of shipments, delays, early deliveries and any other situations which arise. He makes working with TQL easy…His ability to locate trucks, including team trucks when requested, while doing so at a rate beneficial to both parties is commendable."
"I am usually hesitant to sign on new 3PL carriers but, glad I began using TQL. I began working with [TQL Account Rep] Tyler this last summer when trucks were very tight in California. Tyler made himself available 7 days a week and was always able to find a good truck on short notice. TQL will be my first call for future truck needs."
"I really appreciate the emails I receive when the load is delivered. I work with 15 other companies and I do not receive an email from them when loads arrive. I will continue to use TQL in the spring when loads are at the highest level…"
"[Account rep] Kevin has provided excellent customer service in the most professional manner. Our company has limited resources to find last minute carriers for shipments out of the norm. Kevin has never backed down to a last minute challenge. Thank you."
"[Account rep] Tyler does an outstanding job and is available whenever I may need him. He has outstanding customer service skills and has great follow through. I have never had an issue getting a last minute truck whenever I have requested one as Tyler has always come though. If there were more people like Tyler in this industry it would sure make things a lot easier. Communication is key for me and I never have to worry when I am dealing with TQL. Keep up the great work!"